Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. However, we understand that there may be situations where you may need to request a refund.
Refund Policy:
- All embroidered products are made to order, therefore refunds and exchanges are only offered for manufacturing faults.
- Non embroidered products can be exchanged or refunded but must be in its original condition, unused, unwashed, with all tags attached and in impeccable condition. Items must be free from odors, blemishes, signs of wear and tear, or animal/human hair. Returns showing these conditions will not be accepted.
- To request a refund, please send an email to [email protected] within 14 days of receiving the product, along with a clear photograph of the manufacturing fault (if applicable).
- We will review your request within 5 business days and may ask for additional information or photographs if needed.
- If your request is approved, we will provide you with instructions on how to return the physical goods. Do not return the physical goods until you have heard from us.
- Once we receive the returned product and confirm the manufacturing fault, we will either offer a replacement or a refund.
- Refunds will be issued to the original payment method used to purchase the product and may take up to 10 business days to process.
Please note that we do not offer refunds for change of mind or incorrect sizing on embroidered items. It is important to review our size chart carefully and measure yourself accurately before placing an order. We are happy to provide assistance with sizing and any other questions you may have prior to placing your order.
Thank you for your understanding and cooperation in our refund process. If you have any questions or concerns, please do not hesitate to contact us at [email protected].